Privacy Policy

Effective Date: January 1, 2026

Fire Damage Restoration Capistrano Beach respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and our restoration services in Capistrano Beach, California. By using our site or contacting us, you agree to this policy.

Information We Collect

We collect information you give us directly. This includes your name, phone number, email address, property address, and details about your fire damage when you call or fill out a form.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, pages you view, and the time of your visit.

We do not collect payment card details through this website. If you pay for services, we handle payment information securely through our office.

How We Use Information

We use your information to respond to your request, schedule an inspection, provide restoration services, and keep you updated on your project.

We may use your contact details to send you service updates, appointment reminders, and occasional information about our services. You can opt out of marketing messages at any time.

We also use website data to improve our site, understand what visitors need, and make our services better.

Cookies and Tracking

Our website uses cookies and similar technologies. Cookies are small files that help the site work and remember your preferences.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work properly.

We do not use cookies to collect sensitive personal information like your Social Security number or financial account details.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to understand how people use our website. These tools collect anonymous data like page views, clicks, and traffic sources.

We may also use third-party services for scheduling, review collection, or customer communication. These providers have their own privacy policies and only receive the information needed to perform their service.

We do not sell your personal information to third parties.

Data Sharing and Disclosure

We share your information only when needed to provide services. This includes sharing with our technicians, subcontractors, and insurance partners involved in your restoration project.

We may disclose information if required by law, to protect our rights, or to respond to a legal request.

If our business is sold or merged, your information may be transferred as part of that transaction. We will notify you of any such change.

Data Retention

We keep your personal information only as long as needed to provide services, meet legal requirements, and resolve any issues.

When your information is no longer needed, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required by law to keep it.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure servers and limiting access to your data to authorized staff.

No method of transmission over the internet is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

If you have concerns about the security of your data, please contact us using the details below.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop using your information for marketing.

California residents have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, contact us using the phone number or email below. We will respond within the time required by law.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe we have collected information from a child under 13, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the new policy on this page with a new effective date.

We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us About Privacy